Privacy Policy

At Dewey's Pizza, we are deeply committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at deweyspizza-new.click, place orders online, interact with our services, or otherwise engage with us. Please read this document carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all users of our website and services in the United States, and we comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant regulations governing consumer data protection.

1. About Us

Dewey's Pizza is a food service company dedicated to providing high-quality pizza and related food products to our customers. Our contact information is as follows:

For any questions, concerns, or requests relating to your privacy or this Privacy Policy, please contact us using the details provided above or through the dedicated contact section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where relevant for age verification or promotional purposes)
• Username and password for account creation
• Profile photo or avatar (if uploaded by the user)

2.2 Order and Transaction Information

When you place an order through our website, we collect:

• Details of items ordered (food items, quantities, customizations)
• Order history and past transactions
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Billing and delivery preferences
• Special instructions or dietary requirements submitted with your order

2.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Pages visited on our website and time spent on each page
• Referring URL (the website that directed you to ours)
• Links clicked, search terms used on our site
• Time and date of your visit
• Session identifiers and other diagnostic data

2.4 Location Data

With your consent, we may collect approximate or precise location data to facilitate delivery services, show you relevant menu items available in your area, or identify nearby store locations. You may disable location tracking through your device settings at any time.

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website. This includes session cookies, persistent cookies, and third-party analytical cookies. For full details, please refer to Section 8 of this Privacy Policy.

2.6 Communications Data

If you contact us via email, our website contact form, live chat, or social media, we collect the content of those communications and any attachments, along with your contact details and the date and time of the communication.

2.7 Marketing and Preference Data

We may collect your preferences regarding marketing communications, including which types of promotions or offers interest you, your opt-in or opt-out status for email and SMS marketing, and your participation in loyalty programs or surveys.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you use a social login feature), delivery aggregator platforms, or advertising partners. This information is combined with data we already hold about you and used in accordance with this Privacy Policy.

3. How We Use Your Information

Dewey's Pizza uses the personal information we collect for several legitimate business purposes. We will only process your personal data when we have a lawful basis for doing so, including your consent, performance of a contract, legal obligation, or our legitimate business interests.

3.1 Order Fulfillment and Service Provision

• Processing and delivering your food orders
• Managing your customer account and purchase history
• Verifying your identity and payment information
• Communicating order confirmations, updates, and delivery status
• Responding to customer service inquiries and resolving disputes

3.2 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers with your consent
• Delivering personalized recommendations based on your order history and preferences
• Notifying you about new menu items, seasonal specials, and limited-time promotions
• Administering loyalty programs, contests, sweepstakes, and surveys
• Displaying targeted advertisements on third-party platforms such as social media and search engines

3.3 Analytics and Website Improvement

• Analyzing how visitors use our website to identify areas for improvement
• Monitoring traffic patterns, popular pages, and user behavior
• Conducting A/B testing and user experience research
• Generating aggregate, anonymized statistical reports about our user base

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Preventing, detecting, and investigating fraud, security breaches, or other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Dewey's Pizza, our customers, and the public

3.5 Business Operations

• Managing internal operations, including accounting, auditing, and record-keeping
• Conducting employee training and quality assurance
• Evaluating and improving our products, services, and customer satisfaction
• Supporting potential mergers, acquisitions, or restructuring of the business

4. Sharing Your Information with Third Parties

Dewey's Pizza does not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information in certain limited circumstances as described below.

4.1 Service Providers and Vendors

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment processors: To securely handle credit card and digital payment transactions
• Delivery partners: To coordinate food delivery to your address
• Email marketing platforms: To send newsletters and promotional communications
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Cloud hosting and IT service providers: To store and manage our data infrastructure
• Customer support tools: To manage customer inquiries and support tickets

All service providers are contractually obligated to use your personal information solely for the purposes of providing services to us and must maintain appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Respond to lawful requests by public authorities, including law enforcement or government agencies
• Protect and defend the rights or property of Dewey's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, asset sale, reorganization, or any other form of business transfer, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so, such as when you participate in co-branded promotions or partner programs.

4.5 Aggregate and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

Dewey's Pizza takes the security of your personal information seriously. We implement a comprehensive set of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Use

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. Sensitive data such as payment details is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who have a legitimate need to access it to perform their job functions.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and continuous monitoring to protect our network infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Password Security: Stored passwords are hashed and salted using industry-standard cryptographic algorithms.
• Employee Training: All staff members who handle personal data receive training on privacy practices and data security protocols.

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email, or by contacting us directly.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, as well as the categories of sources, the business purpose for collection, and categories of third parties with whom we share your information.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: While we do not sell personal information in the traditional sense, if we engage in any sharing of personal information for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only those purposes necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a lower quality of service, higher prices, or other adverse treatment as a result of exercising your privacy rights.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: deweyspizza-new.click

We will respond to your request within 45 days of receipt. In some cases, we may require an extension of up to an additional 45 days, in which case we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

You may designate an authorized agent to submit requests on your behalf. We will require written proof of the agent's authorization and may verify your identity directly before processing the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are:

When personal information is no longer needed for its original purpose and there is no legal basis for retaining it, we will securely delete or anonymize it in a manner that prevents reconstruction or identification.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences and actions over time.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly. These include session management, authentication, and shopping cart functionality. These cannot be disabled without affecting core website performance.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website. We use tools like Google Analytics to collect anonymized data about page views, traffic sources, and user behavior.
• Functional Cookies: Allow the website to remember your preferences and choices, such as your language settings, saved addresses, and login status.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you on our website and across other websites. These cookies track your browsing habits and may be set by third-party advertising networks.

8.3 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent tool when you first visit our website. You can also adjust cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Most web browsers allow you to refuse cookies, delete cookies already stored on your device, or receive a warning before accepting cookies. For instructions on how to manage cookies in your specific browser, please visit the help section of your browser.

To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

For full details about the specific cookies we use, their purposes, and their retention periods, please refer to our dedicated Cookie Policy available on our website.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or under the age of 16 for the purposes of targeted advertising.

If we discover that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and take our obligations regarding children's privacy very seriously. Our website is not designed to attract children, and we do not use any features specifically aimed at users under 13.

10. International Data Transfers

Dewey's Pizza is based in the United States, and your personal information is primarily collected and processed within the United States. However, some of our third-party service providers may be located in other countries, which means your personal information may be transferred to, stored, and processed in countries outside of the United States.

If we transfer your personal information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or other appropriate protections
• Ensuring that recipients of data are located in countries that provide an adequate level of data protection
• Implementing additional technical and organizational measures appropriate to the nature of the data being transferred

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially other countries as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated by Dewey's Pizza. When you click on such links, you will be directed to those third parties' websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly advise you to review the privacy policy of every website you visit. We are not responsible for the privacy practices or content of any third-party sites or services you access through our website.

Our website may also integrate with social media platforms such as Facebook, Instagram, Twitter/X, and others. If you use these features, the social media providers may collect information about you in accordance with their own privacy policies. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by this Privacy Policy.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, our website does not respond to DNT signals, as there is no uniform standard for how websites should respond to such signals. We will update this section if we adopt a DNT standard in the future.

California residents may opt out of certain tracking by following the instructions in Section 6.2 of this Privacy Policy or by using our cookie management tool on our website.

13. Marketing Communications

With your consent, we may send you email newsletters, SMS messages, push notifications, and other marketing communications about our products, promotions, and services.

13.1 Opting Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link in any marketing email we send you
• Replying "STOP" to any SMS marketing message
• Adjusting your notification preferences in your account settings on our website
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative emails related to your orders, account, or use of our services (such as order confirmations, delivery updates, and password reset emails).

13.2 SMS Marketing

If you have opted in to receive SMS marketing messages, message and data rates may apply depending on your mobile carrier. You can opt out at any time by replying "STOP" to any SMS message. For help with SMS marketing, reply "HELP" or contact us at [email protected].

14. Filing a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or applicable data protection laws, we encourage you to first contact us directly so that we can work to resolve your concern. However, you also have the right to lodge a complaint with a relevant regulatory authority.

14.1 For California Residents

California residents may contact the California Privacy Protection Agency (CPPA), the state regulatory body responsible for enforcing the CPRA:

• California Privacy Protection Agency (CPPA)
• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

14.2 For All US Residents

All U.S. consumers may file complaints about unfair or deceptive practices with the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC)
• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

We will cooperate fully with any investigation by a regulatory authority and are committed to resolving any legitimate complaints about our privacy practices in a timely and transparent manner.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date at the top
• Sending you an email notification (if you have an account or have subscribed to our communications)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that significantly affect your rights or how we use your personal information in a materially different way, we will seek your renewed consent where required by law.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the way we handle your personal information, or to exercise any of your privacy rights, please do not hesitate to contact us using the information below. We are committed to responding to all legitimate privacy inquiries promptly and thoroughly.

When contacting us about a privacy matter, please provide as much detail as possible about your request, including your full name, contact information, and a clear description of your concern or request. This will help us respond to your inquiry more efficiently.

We aim to respond to all privacy-related inquiries within 10 business days of receipt. For formal consumer rights requests under CCPA/CPRA, we will respond within the timeframes required by applicable law (generally 45 days, with a possible 45-day extension when necessary).